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What is your returns policy?
- refund policy
- how do I return a product
Refund Policy
Please choose carefully as under the Trade Practices Act 1974 you are not entitled to a refund if you simply change your mind.
Unde the trade Practices Act 1974 you are entitled to a refund if goods:
- are or become faulty through no fault of your own
- don't match the sample or our description
- have defects that were not obvious or we did not bring to your attention
However itz4kidz offers an exchange or money back guarentee on all goods returned within 2 weeks of purchase if you meet the following guidelines:
- you still have the original reciept as proof of purchase
- the product is still in its original condition ie unopened, still in its box, box and product is undamaged, unworn etc. (basically it has to be in a condition where we can resell it)
- sent back to us within the 2 week timeframe
We will also exhange or refund your product if it is faulty or damaged on delivery. You may be asked to demonstrate that the problem with the goods was not your fault. Please contact us within 24 hours of recieving damaged goods.
itz4kidz will only refund or send out replacement products or exchanges once they have recieved damaged goods or exchanges.
How do I return a product for a refund?
All products need to be sent back to us within 2 weeks of purchase and must meet the refund conditions as stated above.
Before returning your order please email us at info@itz4kidz.com.au stating your
- name
- address
- original order number (found on original receipt)
- product to be returned
- reason for seeking a refund
We will then reply to your email giving you a refund number (Letter R followed by 3 digits).
Please package the returned order securely using bubble wrap where necessary to prevent damage to the product.
Please include the original receipt with your return and address the package as follows:
Stock Returns Department
RN: R_ _ _ (your refund number)
PO Box 182
Bullcreek, Perth, Western Australia, 6149
Sender: (Your Name)
If you have any questions please contact us.